Privacy policy

At Oils4life Limited, your privacy matters. We’re committed to protecting your personal information and being transparent about how we use it.

This policy explains what data we collect, how we use it, and your rights.

Who We Are

Oils4life Limited
Unit 6 Knightwood Court
Edison Way
Gapton Hall Industrial Estate
Great Yarmouth
Norfolk, NR31 0NG
United Kingdom

Tel: +44 (0)1493 604952
Email: office@oils4life.co.uk

We are the data controller of your personal data.

What Data We Collect

We may collect and process the following:

  • Identity Data – Name, title, username or similar
  • Contact Data – Billing address, delivery address, email, phone number
  • Transaction Data – Payment details, order history
  • Technical Data – IP address, browser type, device information
  • Usage Data – How you use our website, products, and services
  • Marketing Data – Preferences in receiving emails or promotions

We do not store full card details – all payments are handled securely by third-party processors.

How We Use Your Data

We use your data to:

  • Process and fulfil orders
  • Communicate with you about your purchase
  • Improve our website and customer experience
  • Send marketing (only with your consent)
  • Meet legal and tax obligations

We only process your data where we have a lawful basis to do so – either for contract, legal obligation, consent, or legitimate interests.

Marketing Communications

You’ll only receive marketing if you’ve opted in. You can unsubscribe any time by clicking the link in our emails or contacting us directly.

We don’t sell or rent your data. Ever.

Data Sharing

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)
  • Delivery partners (e.g., Royal Mail, DPD)
  • IT and software providers (for hosting, analytics, etc.)
  • Legal and regulatory authorities (if required)

All partners are required to comply with data protection laws.

International Transfers

If we transfer your data outside the UK (e.g., for cloud hosting), we ensure it’s protected by adequate safeguards, such as Standard Contractual Clauses or data processing agreements.

Data Retention

We keep your data:

  • For as long as necessary to fulfil the purpose it was collected for
  • Typically 6 years for financial and tax reasons

After that, it’s securely deleted or anonymised.

Your Rights

Under the UK GDPR, you have rights to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Port your data to another service
  • Withdraw consent at any time

To exercise these rights, contact: office@oils4life.co.uk

Cookies

Our website uses cookies - small text files stored on your device. Cookies are used to enhance functionality, remember your preferences, and analyse site traffic. Some cookies are essential for the site to operate correctly, while others help us improve your experience or deliver personalised content.

Security

We take data protection seriously and use physical, technical, and organisational measures to keep your data safe.

Complaints

If you're not happy with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk | Tel: 0303 123 1113

Policy Updates

We may update this policy from time to time. Check back regularly or contact us if you have questions.

Last Updated: 5th May 2025