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Carriage Charges

The following information applies to orders placed online at www.oils4life.co.uk.

Carriage charges include the cost of packing materials, labour and the cost of postage. Carriage charges are set in 'weight bands'. If you have a question on any aspects of the shipping charge being applied to your order, please contact us at enquiries@oils4life.co.uk.

Destination

Weight (<kg) & Shipping Cost

0.5

1

2

5

10

15

20

25

>25

 UK Mainland*

Standard is £4.95. Free on orders >£59.99 (inc. VAT)

 Northern Ireland*

Standard is £4.95. Free on orders >£120.00 (inc. VAT)

 Europe Zone 1*

9.95

14.95

22.95

32.95

39.95

42.95

42.95

42.95

£1.25/kg

 Europe Zone 2*

9.95

14.95

22.95

44.50

42.50

47.50

47.50

47.50

£2.00/kg

 Europe Zone 3*

9.95

14.95

22.95

60.00

65.00

75.00

90.00

110.00

£4.00/kg

 Romania & Switzerland*

9.95

14.95

22.95

40.00

50.00

50.00

50.00

60.00

£2.50/kg

 Jersey & Guernsey

9.95

14.95

22.95

40.00

40.00

40.00

45.00

50.00

£2.00/kg

 Greece*

9.95

14.95

22.95

30.00

40.00

45.00

45.00

50.00

£2.00/kg

 Cyprus & Croatia*

9.95

14.95

22.95

60.00

65.00

75.00

90.00

110.00

£4.00/kg

 Malta & Gibraltar*

9.95

14.95

22.95

60.00

82.50

89.00

95.00

115.00

£4.00/kg

 USA, Canada & Mexico

9.95

22.95

34.95

50.00

55.00

60.00

70.00

85.00

£2.00/kg

 Australia & Far East

14.95

22.95

29.95

64.00

80.00

110.00

145.00

175.00

£6.00/kg

 South Africa

14.95

22.95

29.95

79.00

115.00

120.00

130.00

160.00

£6.00/kg

 Rest of the World

14.95

22.95

29.95

99.95

155.00

175.95

195.95

215.00

£6.00/kg

Last updated in January 2018

* Price shown include VAT @ 20%

 

Pallet Charges

Additional charges will be applied for pallet shipments which are essential to ensure the safe transportation of certain products, either UK or International.

UK Mainland Pallet Shipments are charged at £30.00 + VAT for orders < £400.00 GBP. This is a nominal charge and does not cover the full cost of the pallet shipment incurred by Oils4life Limited.

International Pallet Shipments are charged at cost + 10%.

Special requests for additional benefits such as tail-lift delivery, morning delivery, weekend delivery etc may be available, however, these incur additional charges, charged at cost + 10%.


Delivery Areas

UK Mainland: England, Scotland & Wales

Northern Ireland

Europe Zone 1: Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Italy, Ireland (Republic of), Luxemborg, Nederlands & Sweden.

Europe Zone 2: Bulgaria, Czech Republic, Estonia, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia & Spain.

Europe Zone 3: Greenland, Iceland, Macedonia, Montenegro, Turkey, Ukraine

Jersey & Guernsey

Greece

Cyprus & Croatia

Malta & Gibraltar

USA, Canada & Mexico

South Africa

Australia & Far East: Australia, China, Hong Kong, Indonesia, Japan, Korea (South), Malaysia, Philippines, Singapore, Taiwan & Thailand.

Rest of the World: Argentina, Brasil, Barbados, Bahrain, El Salvador, Egypt, Guatemala, India, Kazakhstan, Maldives, New Zealand, Saudi Arabia, Sri Lanka & United Arab Emirates (UAE). Note: We have temporarily suspended shipments to Israel.


IMPORTANT:

The majority of the parcels we dispatch will not fit through a letter box and therefore a human will need to be present at time of delivery to receive the parcel or you will need to contact the delivery agent (courier / Royal Mail) to organise a redelivery or collection from their depot. A redelivery charge (i.e. the cost of the original delivery or a minimum of £4.95 where free delivery applied) will be payable for any parcels returned to us, where the delivery agent advises us that you have failed to collect the parcel from their depot. It is essential that you make every effort to respond to delivery agent instructions (i.e. Delivery Attempted Cards which are put through your letter box when a delivery attempt is made). ABSOLUTELY NO EXCEPTIONS!

We are unable to honour any special requests for delivery entered during the online checkout (i.e. leave behind the bin or next door etc if not in).

Orders are usually dispatched within 3 to 5 working days (not including the date of order). We will dispatch your order as soon as we can. In the event of a potentially excessive delay in dispatching your order (over 10 working days) we will notify you by email. Refer to our terms and conditions for specific terms on delivery.

Parcels (weighing less than 2kg) are usually sent by Royal Mail 1st Class Tracked. Parcels weighing more than 2kg will be sent by Courier (i.e. RDM/APC, UPS or Hermes).

High value orders or delivery locations with reported problems (i.e. high frequency of parcel loss) will be sent by courier.

A signature may be required on delivery.

Given that the majority of the products we supply will not fit through a letter box, Customer are fully responsible for organising local collection from couriers / Post Offices as notified by the respective companies.

Additional charges will be payable in the event that redelivery is required or amounts deducted from any refunds requested.

Customers are responsible for paying all import charges / taxes that apply in the country of delivery. In the event that customers refuse to pay these charges, Oils4life will have the right to either instruct the courier/agent to destroy the goods or return the goods to Oils4life in the UK. Any refund payable to the customer will include a deduction for the full costs associated with the destruction or return of goods + 10%. Restocking fees up to 25% are also applicable for returned goods.