We hope that you will never find reason to return a product, however, we acknowledege that from time to time this will arise
Before contacting us about your return please read the information provided below.
If you cannot find the answer to your query in the list below, for further help.
At Oils4life we want you to be completely happy with your purchase, so if for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within thirty days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition.
Whilst we understand that you may need to open a product to evaluate the fragrance, for reasons of hygiene and safety we are unable to accept the return of any product that has been used. All returned goods will be closely examined upon receipt in accordance with our policy.
If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.
Returns are only accepted up to a period of 30-days from the date of delivery. We cannot accept returns after 30-days.
Returning a product
Should you wish to exchange or return an item, you must first email us and provide details of the reason for the return. We will then be able to advise on the most appropriate action, of course, taking in to account your wishes.
To return an item, please enclose your brief note outlining the reason for the return, wrap the package securely and post it to us. You will need to include your packing slip if the return is due to an error on our part.
You will need to ensure that your return goods are packaged safely, since we are unable to offer refunds on returns that have been damaged in any way during transit. We cannot accept liability for packages lost or damaged during transit, therefore you are advised to send your package by recorded delivery, registered post or courier. Proof of postage is not proof of delivery.
Your return should be wrapped securely in the same packaging in which you received it, and should be returned to:
Unit 9 Enterprise Court
Gapton Hall Road
Norfolk, NR31 0ND
We will notify you via e-mail of your refund once we've safely received, checked and processed the returned item(s) according to our policy, above. If you are returning an item that was not due to an error on our part, the cost of shipping that item to you will be deducted from your refund. In the unlikely event that you wish to return an entire order through no fault on our part, the full cost of documentation, packing and shipping will be deducted from your refund.
You will be notified of this cost at the earliest opportunity. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your returned item(s).
Overseas customers may be subject to import duties which are levied once your order arrives in your country. Additional charges for customs clearance must be borne fully by you since we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country and you must contact your local customs office for further information. If you refuse to pay any such charges and your order is returned to Oils4life Limited, you will be charged for all costs incurred in connection with this return plus our original shipping charge to your address.